Accessibility Statement

Flowers Wellness

Accessibility Statement

Accessibility Statement

Effective Date: June 2025

Flowers Acupuncture and Herbs, APC, doing business as Flowers Wellness (“we,” “us,” or “our”) is committed to ensuring digital and physical accessibility for all our customers. We strive to provide an inclusive and accessible online and in-office experience that meets the needs of individuals with disabilities and complies with relevant laws, including the Americans with Disabilities Act (ADA). We are continually improving the usability and accessibility of our organization in accordance with relevant accessibility standards.

1. DIGITAL COMMITMENT: We are committed to making our website accessible by:

  • Following the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards.
  • Designing our website with accessibility in mind, including features that improve usability for customers with disabilities.
  • Conducting regular audits, testing, and reviews to ensure compliance and identify areas for improvement.
  • Responding promptly to feedback and questions about accessibility.

2. WEBSITE ACCESSIBILITY FEATURES: Our website includes the following accessibility features:

  • Keyboard Navigation: Our website can be navigated using a keyboard for users who cannot use a mouse.
  • Readable Fonts: We use legible fonts and ensure proper text scaling for users with visual impairments.
  • Color Contrast: Text and background color combinations are designed to meet contrast standards for readability.
  • Resizable Text: Users can resize text in their browser settings without loss of functionality or content clarity.
  • Accessible Forms: Forms include labels, instructions, and error messages designed for ease of use with assistive technologies.

3. WEBSITE TESTING AND MONITORING: We regularly monitor our website for accessibility compliance using:

  • Automated tools to identify common accessibility issues.
  • Manual reviews to ensure usability for users with disabilities.
  • Feedback from users and accessibility consultants.

4. THIRD-PARTY CONTENT DISCLAIMER: Our website may feature third-party content, such as embedded videos, social media plugins, or external links. While we strive to work with accessible partners, we cannot guarantee the accessibility of third-party content and disclaim liability for any barriers encountered.

5. LIMITATIONS AND LIABILITY: While we strive to address all accessibility concerns promptly, certain limitations may exist due to:

  • The nature of third-party technologies or integrations.
  • Barriers caused by outdated user browsers or unsupported assistive technologies.

We appreciate your patience as we work to address these challenges and continually improve our accessibility efforts. We are not responsible for accessibility barriers caused by factors beyond our control but remain committed to assisting users whenever possible.

6. OFFICE ACCESSIBILITY: Efforts to ensure accessibility in our studios include:

  • Parking and Entrances:
    • Accessible parking spaces clearly marked and compliant with ADA standards
    • Ramps or wheelchair-accessible pathways from parking areas to entrances.
  • Interior Navigation:
    • Wide, unobstructed pathways to accommodate wheelchairs and mobility aids.
    • Accessible restrooms (where provided), equipped with grab bars and appropriate signage.
  • Waiting Room and Treatment Room Accessibility:
    • Patient areas are designed for wheelchair accessibility.
    • Staff assistance available for navigating the office or completing transactions.
    • Massage tables are hydraulic to facilitate getting on and off the table during treatment.
  • Communication Assistance:
    • Printed materials, including waivers and schedules, available in large print upon request.
    • Staff trained to assist individuals with hearing or visual impairments.

If you require specific accommodations, please contact us in advance to ensure we can meet your needs

7. LEGAL COMPLIANCE STATEMENT: We strive to comply with all applicable accessibility regulations and standards. Our accessibility efforts are guided by:

  • The Americans with Disabilities Act (ADA).
  • Section 508 of the Rehabilitation Act.
  • State laws

While we strive for full compliance with the ADA and WCAG standards, there may be limitations due to third-party technologies integrated into our website, or legacy features in physical locations that are in the process of being updated. We are committed to addressing any limitations and improving accessibility on an ongoing basis

8. FEEDBACK AND CONTACT INFORMATION: If you experience any difficulty using our website, encounter an accessibility barrier, or have suggestions for improvement, we want to hear from you. Please contact us via email at hello@flowerswellness.com. We will do our best to respond promptly and resolve any issues within a reasonable timeframe.